16 app Privacy Policy — Your Information Is Safe With Us

When you create an account on 16 app, we collect your name, email address, mobile number, and date of birth. National ID or passport details may also be requested for identity verification purposes. Payment method information is collected during financial transactions, but full card numbers or bank PINs are never stored. When you use the platform, your device type, browser information, IP address, and usage patterns are automatically logged. This information is used to improve service quality and ensure security. We only collect information that is genuinely necessary to provide our services.

Collected information is primarily used for account management, transaction processing, and customer support. Data may be analyzed to personalize your gaming experience and inform you of relevant offers. Transactions and login activity are monitored to prevent fraud and ensure platform security. Information is also used to meet legal obligations and implement responsible gaming policies. Your data is not used for marketing purposes without your consent, and you can opt out of marketing communications at any time. In every use of your data, we follow the principle of minimum necessity.

16 app never sells your personal information or transfers it to third parties for commercial purposes. Limited information may be shared with trusted payment gateway partners for payment processing, but they are also bound to uphold the same privacy standards. Information may be provided in response to lawful requests from law enforcement or regulatory authorities in Bangladesh. Technology service providers (such as server hosting) have only limited access to the information they need and cannot use it independently. We verify the security standards of any third party before sharing information with them. Protecting your information is our highest priority.

To protect your information, 16 app uses industry-standard SSL encryption technology that keeps data fully secure during transfer. Sensitive information stored on servers is kept in encrypted form, and only authorized personnel have access to the data they need. System security is ensured through regular security audits and vulnerability testing. Automated alert systems are activated when suspicious logins or unusual activity are detected. However, no method on the internet is 100% secure, so keeping your password strong and not sharing it with anyone is equally important. If you notice any security issues, please notify our support team immediately.

You can view and update the information stored in your account at any time. You have the right to request deletion of your data, though some information may need to be retained for a specified period due to legal obligations. To stop marketing communications, contact the support team and your request will be actioned promptly. If you would like more details about how your information is being used, write to our support email. Certain information may be retained after account closure in accordance with applicable law. We are always ready to assist with any questions about your privacy rights.

16 app reserves the right to update this privacy policy as needed, and users will be notified of significant changes. Our platform uses cookies that enhance your browsing experience and maintain login sessions. Disabling cookies entirely may limit some platform features. Third-party analytics cookies may be used, but they do not collect personally identifiable information. The latest version of this policy will always be available on this page, with the update date noted at the top. Continued use of the platform will be considered acceptance of the updated policy.